Overview
At Zorian Trails, we take pride in providing high-quality travel accessories, camping gear, hiking gear, and luggage. If you are not completely satisfied with your purchase, we offer a straightforward return policy under the conditions below.

Return Eligibility
To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging
  • The return request must be made within 7 days of receiving the product
  • Proof of purchase (order ID or receipt) must be provided

Non-Returnable Items
The following items are not eligible for return or refund:

  • Items showing signs of wear or damage after delivery
  • Custom or special-order products
  • Items returned after the 7-day return window

Return Process
To initiate a return:

  1. Email us at [email protected] with your order ID, the item you wish to return, and the reason.
  2. Our team will respond with return instructions and shipping details.
  3. Customers are responsible for the cost of return shipping.

Inspection and Approval
Once we receive your return, we will inspect the item. If it meets the return criteria, we will notify you of approval and next steps.

Refunds
As we only accept cash on delivery, refunds will be processed via exchange only. We do not issue cash refunds.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Include clear photos of the item and packaging. We will arrange a replacement at no additional cost.

Late or Missing Refunds
If you haven’t received your exchange confirmation, please contact us at [email protected] for assistance.

Policy Updates
We reserve the right to modify or update this policy at any time. Changes will be posted on this page.

Contact Us
For any questions about returns or refunds, reach out to us at [email protected].